Privacy Policy

Who we are

JRLans Enterprise ("we", "us" or "our") is the publisher and service operator for RedX. In this policy, "RedX" means the RedX mobile app and its related delivery, transport, wallet, support and communication features.

Information we collect

The information we process depends on the features you use. It may include:

• Account and contact information: name, mobile number, email address, account credentials and profile details.
• Identity and vehicle information: information and images you submit for identity, driver or vehicle registration and verification.
• Location and delivery information: device location when you use location-enabled features, pickup and destination addresses, route details, delivery instructions, and sender or receiver contact details that you provide.
• Communications: messages, support requests, ratings and other information you send through the app.
• Wallet and transaction records: wallet activity, transaction references and payment status. Payment providers or app stores process payment credentials under their own terms; RedX does not request your full card number through this policy page.
• Device and service data: device identifiers, app and operating-system details, push-notification tokens, and technical information needed to operate, secure and troubleshoot the service.

How we use information

We use information to create and maintain accounts; provide, match and manage transport or delivery requests; show locations and routes; communicate order and account updates; process wallet and payment activity; provide customer support; verify accounts and prevent fraud or misuse; maintain app security; and comply with legal obligations.

When information is shared

We do not sell personal information. We share only information reasonably needed to provide the service, including:

• Relevant order, contact and location details with the customer, sender, receiver or delivery/transport provider involved in fulfilling that request.
• Information with service providers that support hosting, maps, messaging, customer support, payment processing, app distribution and security.
• Information when required by law, to protect users or the service, or with your direction or consent.

Service providers process information under their own privacy terms and the arrangements applicable to their services.

Location and notifications

Location access is used for features such as selecting pickup or drop-off points, calculating routes, matching nearby providers and supporting an active request. You can manage location permission in your device settings; some features may not work without it. Push notifications can be managed in your device settings.

Retention and security

We retain information for as long as needed to provide the service, maintain relevant account and transaction records, resolve disputes, meet legal requirements and protect the service. We apply reasonable safeguards designed to protect information, but no method of storage or transmission is completely secure.

Your choices and account deletion

You may update certain account details in the app and manage device permissions through your device settings. To request deletion of your RedX account, use the RedX account deletion request form. Submitting a request does not immediately delete the account; JRLans Enterprise may verify account ownership and retain records where required by law or for legitimate security and transaction purposes.

Children

RedX is not intended for children to create or manage their own accounts. If you believe a child has provided personal information to us, contact us through the app's Contact Us feature so we can review the matter.

Changes to this policy

We may update this policy when our services or legal requirements change. The current version will be published at this URL, with its effective date shown below.

Effective date: 2 November 2026